At the Country Club Lima Hotel, we value your privacy. Feel free to use our website to make online reservations and learn about our facilities.
The purpose of this Privacy Policy is to inform you about how LP HOTELES S.A., with RUC 20606790890 and registered office at Jr. Mariscal La Mar No. 991 - Floor 7, Magdalena del Mar, Lima, processes the Personal Data it collects independently through the various electronic forms available on the website, applications, and other electronic environments available to LP HOTELES S.A., including consents granted by telephone or other forms of communication that reference this Privacy Policy.
At LP HOTELES S.A. we are aware of the high regard for the privacy of our guests, booking clients, and all those interested in our products and services (hereinafter "Users"). In keeping with this consideration, we are committed to respecting your privacy and protecting the confidentiality of your private information and personal data. Therefore, the objective of this privacy policy is to inform our Users about the manner in which personal data is collected, processed, and protected, as defined by Law No. 29733 on the Protection of Personal Data. The purpose of the Website is to publicize the products and/or services marketed by LP HOTELES S.A., manage the contracting of services and/or products marketed by LP HOTELES S.A., and provide information about the services and/or products marketed by LP HOTELES S.A., as well as to provide other types of information that we believe may be of interest and create a space for Users to communicate.
This policy is regulated by Peruvian law, and in particular by: Law No. 29733 - Personal Data Protection Law. Supreme Decree No. 003-2013-JUS, which approves the Regulations of Law No. 29733. Information Security Directive, approved by Directorial Resolution No. 019-2013-JUS/DGPDP.
In order to provide products and services, LP HOTELES S.A. informs Users that, under current regulations (Law No. 29733 and its regulations), it is authorized to process any personal data provided physically or digitally by the User or to which LP HOTELES S.A. legitimately accesses their personal information. This includes personal data provided in the future by Users, or that is generated by LP HOTELES S.A. under the provision of services. In this regard, LP HOTELES S.A. requires the free, prior, express, unequivocal, and informed consent of the owner of the personal data for the processing thereof, except in exceptional cases expressly established by law. Therefore, LP HOTELES S.A. does not require consent to process User information obtained from publicly accessible sources, whether free or not; likewise, it may use your personal data from non-public sources, provided that said sources have the User's consent to process and transfer said personal data. The User agrees to keep their information permanently updated for the duration of their relationship with LP HOTELES S.A., for the correct execution of the services. In some cases, the personal data collected by LP HOTELES S.A. is mandatory; consequently, the refusal to provide it could make it impossible to achieve the purposes set forth in this Policy. I declare that I am informed that the authorization provided will last as long as my contractual, commercial and/or any other type of relationship with LP HOTELES S.A. remains in force and for up to ten (10) years after its termination. In this case, my Personal Data will be stored in the LP HOTELES S.A. database, registered in the National Registry for the Protection of Personal Data under the name "Guests". If the User makes a reservation for accommodation services with LP HOTELES S.A., the authorization provided will last for up to ten (10) years from the date I gave my consent. In this case, my Personal Data will be stored in the LP HOTELES S.A. database, registered in the National Registry for the Protection of Personal Data under the name "Reservation Clients."
LP HOTELES S.A. will process the information provided by the User for the purpose of executing any contractual, commercial and/or other type of relationship that it maintains and/or will maintain with the User, to collect the personal data of guests obtained through e-commerce, web platforms and at the hotel reception, so that accommodation services can be provided, customer communications can be handled, loyalty activities can be carried out, as well as for statistical and/or analytical purposes, and/or customer behavior and/or to evaluate the quality of the service provided. For the purposes mentioned in the previous paragraph, LP HOTELES S.A. may transfer your personal data to national providers such as: Los Portales S.A., pursuant to a management contract with LP HOTELES S.A., through which it provides an evaluation and monitoring service for compliance with personal data protection regulations; and international providers such as: Microsoft Azure (United States) for the cloud storage service provided by Azure; All of these are subject to the same obligations and security, technical, and legal measures described in the Law and the Regulations. If the User makes a reservation for accommodation services with LP HOTELES S.A., the User's Personal Data will be processed for the purpose of collecting the personal data of reservation clients, obtained through e-commerce and web platforms, to process room reservations, provide customer service, conduct commercial management, as well as for statistical and/or analytical purposes to evaluate the quality of the service provided. For the purposes mentioned in the previous paragraph, LP HOTELES S.A. may transfer your personal data to national providers such as: Los Portales S.A., pursuant to a management contract with LP HOTELES S.A., through which it provides an evaluation and monitoring service for compliance with personal data protection regulations; and international providers such as: Microsoft Azure (United States) for the cloud storage service provided by Azure; All of these are subject to the same obligations and security, technical, and legal measures described in the Law and the Regulations. LP HOTELES S.A. makes digital and call center channels available to the User for handling inquiries. Through these channels, we collect the necessary personal data from the User in order to provide support, supervise and improve User support processes, investigate, manage, and resolve inquiries and/or doubts, in accordance with current applicable regulations and the provisions of regulatory bodies, government entities, and official investigations. Likewise, the information may be transferred to authorities or third parties authorized by law under current national and/or international regulations (including Law No. 29733, its regulations, and those that modify or replace them, as well as those linked to the authorities that oversee the work of LP HOTELES S.A.).
Optionally, your personal data may be used by LP HOTELES S.A. for the following purposes: - Offering of products or services and promotions by LP HOTELES S.A. - Offering of products or services and promotions by the following companies nationwide: Los Portales S.A., Los Portales Estacionamientos Operadora S.A., Los Portales Estacionamientos S.A., Concesión Estacionamientos Miraflores S.A., Inversiones Costa Norte S.A., Los Portales Departamentos S.A.C. The User may revoke the consent expressly granted at any time.
Users may direct their request to exercise their rights in the terms established by the Regulations of Law No. 29733, by sending us an email to the following address: derechosarcounh@losportales.com.pe, with the reference: "Data Protection", attaching the following documents:
a) ARCO rights application, duly completed and signed. You can download the form here.
b) A simple and legible copy of your National Identity Document.
c) If acting through a representative, attach a power of attorney with a notarized signature no older than 30 days and a copy of the representative's National Identity Document.
d) Others, if you consider it necessary to add more information to support your request.
LP HOTELES S.A. has a nationwide video surveillance system in its facilities for their security. The management of our video surveillance system complies with personal data protection regulations and is governed by the provisions of this Policy, to the extent applicable. Furthermore, LP HOTELES S.A. has adopted the legally required levels of security and personal data protection and has installed all technical means and measures at its disposal. The information captured through our video surveillance systems will be retained for a period of 30 days and will be managed in the LP HOTELES S.A. database, registered in the National Registry of Personal Data Protection under the name "Video Surveillance."
The LP HOTELES S.A. Web Privacy Policy was updated on August 14, 2023. LP HOTELES S.A. reserves the right to modify its Web Privacy Policy in the event of changes in current legislation, doctrine, jurisprudence, or due to its own business criteria. If any changes are made to this Policy, the new text will be published on this website; therefore, Users are recommended to review it periodically.
The company LOS PORTALES S.A., hereinafter LOS PORTALES, describes in this document the "Cookie Usage Policy" that regulates the website with URL http://www.losportales.com.pe/, hereinafter the Website, with the aim of guaranteeing the privacy of Internet Users. We inform Users that we use both our own and third-party cookies on the Website. These cookies allow us to facilitate use and navigation, guarantee access to certain functionalities, and additionally, help us improve the quality of the Website according to Users' browsing habits and styles. LOS PORTALES uses the cookies that are strictly necessary and essential for your use of the Website and allow you to move freely, use secure areas, or customize options. The Website has links to social networks such as Facebook, Instagram, Google+, Foursquare, Twitter, YouTube, and TripAdvisor. LOS PORTALES does not control the cookies used by these external websites. For more information about these, we recommend reviewing their own cookie policies.
The following cookies do not personally identify Users; they only provide anonymous statistical information about browsing on this Website; however, you can disable them directly by configuring your browser. The cookies used on this Website are listed below: Name: _ga Type: Analytical Duration: 2 years. Purpose: These Cookies collect information about your browsing experience on our web portals in a completely anonymous manner. We may count the number of visitors to the page or the most viewed content. Name: _icl_current_language Type: Language Duration: 2 years. Purpose: Used to customize the language selection on multilingual websites. Name: __utmb Type: Session status Duration: Until the end of the session. Purpose: Used to save the moment the visitor enters the website. Name: __utmc Type: Session status Duration: 30 minutes after the end of the session. Purpose: Used to save the moment the visitor leaves the website. Name: __utmt Type: Session State Duration: 2 years. Purpose: The __utmt cookie passes information to the setVar() method, which creates a specific segment for users. Name: __utmz Type: Analytics Duration: 6 months Purpose: Tracks where the visitor comes from, the search engine used, the keyword they used, and where they were in the world when you access a website. It is used to assign Google advertising costs. Name: NID Type: Preferences Duration: 2 years. Purpose: The NID cookie contains a unique ID that Google uses to remember your preferences and other information, such as your preferred language (for example, Spanish), the number of search results you want shown per page (for example, 10 or 20), and whether you want the Google SafeSearch filter activated or deactivated. Name: ASP.NET_SessionId Type: Session cookies Duration: At the end of the browsing session. Purpose: This cookie does not store any special data about the user visiting the page. This cookie is created the first time a user accesses an ASP.NET application with an enabled session. Each time a user tries to authenticate to our application, the session is cleared and this cookie is overwritten in the browser. This is a security measure for controlling ASP.NET application sessions. Name: ASPXANONYMOUS Type: Third-party cookies Duration: 3 months Purpose: This cookie is created by Vivienda's chat provider, Mylivechat. It is used to store session data for users who use the chat.
By accepting our cookies, you allow us to improve the LOS PORTALES website to offer you optimal access and provide a more efficient and personalized service. If you, as a User, decide not to authorize processing by indicating your disagreement, we will only use technical cookies, since they are essential for browsing our website. You can continue using our website, although some of its services may be limited, and therefore, your experience may be less satisfactory. Please note that if you reject or delete website browsing cookies, we will not be able to maintain your preferences, some features of the pages will not operate, we will not be able to offer you personalized services, and we will have to request your authorization for the use of cookies again each time you browse our website. If you continue browsing our website without denying your authorization, it implies that you accept their use.
To ask any questions regarding this policy, please contact the following email address: datospersonales@losportales.com.pe.
The LOS PORTALES Web Cookie Policy was updated in June. LOS PORTALES may modify this Cookie Policy based on legislative, regulatory, or jurisprudential requirements, or to adapt said policy to instructions issued by the National Personal Data Protection Authority, as well as based on its own business criteria. Therefore, and given that this policy may be updated periodically, we suggest our Users review it regularly. You can find it on the website http://www.losportales.com.pe/.
The following conditions govern the information and permitted use of the website with the URL http://www.losportales.com.pe/, which the company LOS PORTALES S.A., hereinafter LOS PORTALES, makes available to customers, suppliers, and other Internet users, hereinafter "Users." The website has been created and designed to advertise the products and services we sell and provide information about them, as well as to provide other types of information that we believe may be of interest, thus creating a space for communication for Users.
Access to and browsing of this website implies unreserved acceptance of all the conditions included in this document. The use of certain products and/or services offered on this website will also be governed by the specific conditions established in each case, which will be deemed accepted by the sole use of these products and/or services.
The User agrees to make proper use of the Website in accordance with current Peruvian legislation and the conditions included in this document. The User shall be liable to LOS PORTALES or third parties for any damages and/or losses that may be caused as a result of the breach of these obligations. The use of the Website for purposes that are harmful to the property or interests of LOS PORTALES or third parties, or that overload, damage, or render useless the networks, servers, and other computer equipment or computer products and applications of LOS PORTALES or third parties, is expressly prohibited. LOS PORTALES reserves the right to make, at any time and without prior notice, any relevant modifications and updates to the information contained on the Website, as well as to its configuration and presentation and its Terms of Use. The provision of the Website service is limited to the time the User is connected to the Website or to any of the services provided through it. Therefore, Users are advised to carefully read these Terms of Use each time they intend to access and use the Website, as they may be subject to modifications. LOS PORTALES does not guarantee the absence of interruptions or errors in accessing the Website or its content, nor that it is up-to-date. LOS PORTALES will carry out all necessary tasks to resolve errors, reestablish communication, and update the content as soon as it becomes aware of any errors, disconnections, or lack of updated content, provided that this does not involve causes that make it impossible or difficult to execute. Both access to the Website and any unauthorized use that may be made of the information contained therein are the sole responsibility of the person accessing it. LOS PORTALES will not be liable for any consequences, damages, or losses that may arise from such access or use. LOS PORTALES is not responsible for any security errors that may occur or for any damage that may occur to the User's computer system, or to the files or documents stored therein, as a result of: the presence of malicious software on the User's computer that is used to connect to the Website's content, a browser malfunction, or the use of outdated browser versions. LOS PORTALES does not assume any responsibility derived from the content linked from the Website, provided that it is external to the Website, nor does it guarantee the absence of malicious software or other elements in them that may cause alterations to the User's computer system, documents, or files, excluding any liability for damages of any kind caused by this reason. If any User considers that the content or services provided by the linked Websites are illegal or harm the property or rights of the User or a third party, and that this may give rise to the payment of compensation, they must notify LOS PORTALES.
If a User considers that there are facts or circumstances that reveal the unlawful nature of the use of any content and/or the performance of any activity on the Website, and in particular, the violation of intellectual or industrial property rights or other rights, they must send a notification to LOS PORTALES with the following content:
Details of the person or entity making the claim: name, address, telephone number, and email address.
Description of the alleged illegal activity carried out on the Website and, in particular, where it involves an alleged violation of rights, the precise and specific indication of the protected content as well as its location on the Website, and the facts or circumstances that reveal the illegal nature of this activity.
Handwritten signature or equivalent, with personal information of the owner of the allegedly infringed rights or of the person authorized to act on their behalf and on their behalf.
The following information is made available to Internet Users to address their requests, questions, and complaints: Name: LOS PORTALES S.A. Email: datospersonales@losportales.com.pe.
For all purposes, access to the Website does not require prior subscription or registration by Users. LOS PORTALES restricts access to the private area of the Website to customers and suppliers, subject to the entry of a username and password, which LOS PORTALES provides directly. To contact LOS PORTALES by email, Users must provide their information using a form. The data provided by Users will be stored in a database and processed according to the Privacy Policy, which can be found on this Website.
The establishment of a link to the Website implies the existence of past or present relations between LOS PORTALES and the owner of the website where it is established. LOS PORTALES does not imply acceptance or approval of its contents or services on the part of LOS PORTALES. Any other use of the Website's contents by unauthorized third parties is expressly prohibited. LOS PORTALES assumes no responsibility for the information contained on third-party websites that may be accessed through links or search engines from the Website.
LOS PORTALES owns the intellectual property rights relating to its products and services, with respect to third-party references. Reproduction, transformation, distribution, public communication, making available, extraction, reuse, or any other use of any of these rights, by any means or procedure, is prohibited, except in cases where authorized by the owner of the corresponding rights. Unauthorized use of the information contained on the Website, its resale, and infringement of LOS PORTALES' intellectual property rights will give rise to the legally established liabilities. Users must respect all intellectual and industrial property rights relating to the Website.
All information regarding the processing and protection of personal data provided to us can be found in our Privacy Policy.
All information about cookies in general and those used on the Website in particular can be found in our Cookie Policy.
These Website Terms of Use shall be construed in accordance with current Peruvian legislation on the subject matter, which shall apply subsidiarily to all matters not provided for herein. For the resolution of all disputes or issues related to the Website or the activities carried out therein, current Peruvian legislation shall apply, to which THE PORTALS and Users expressly submit, expressly waiving any other jurisdiction. The Courts and Tribunals of the Judicial District of Cercado de Lima shall be competent to resolve all conflicts arising from or related to its use.
Te responderemos a la brevedad posible.