1. INTRODUCTION
This Privacy Policy aims to inform you how LP HOTELES S.A., with RUC 20606790890 and registered office at Jr. Mariscal La Mar No. 991 – 7th Floor, Magdalena del Mar, Lima, processes Personal Data collected independently through the various electronic forms available on its website—such as the Virtual Complaints Book—applications, and other electronic platforms provided by LP HOTELES S.A., including consent granted via telephone or other communication methods referring to this Privacy Policy.
2. OBJECTIVE AND PURPOSE
At LP HOTELES S.A., we understand the great importance of privacy for our guests, partners or members, reservation clients, and all individuals interested in our products and services, as well as for those who submit complaints and/or claims (hereinafter “Users”). Therefore, we are committed to respecting your privacy and protecting the confidentiality of your private information and personal data.
The purpose of this Privacy Policy is to inform our Users how their personal data is collected, processed, and protected, in accordance with Law No. 29733 – Personal Data Protection Law.
The website’s objective is to promote the products and/or services offered by LP HOTELES S.A., manage the contracting of such products and/or services, and provide information about them. It also aims to share other types of information we believe may be of interest and to create a communication space for Users.
3. LEGAL FRAMEWORK
This policy is governed by Peruvian legislation, particularly:
• Law No. 29733 – Personal Data Protection Law
• Supreme Decree No. 016-2024-JUS, approving the Regulation of Law No. 29733
• Information Security Directive, approved by Directoral Resolution No. 019-2013-JUS/DGPDP
4. AUTHORIZED USE OF PERSONAL DATA
To provide products and services and handle complaints and/or claims submitted by Users, LP HOTELES S.A. is authorized to process personal data provided physically or digitally by the User or to which it legitimately has access, as per the applicable regulations (Law No. 29733 and its regulation). This includes personal data provided in the future or generated through service provision.
Accordingly, LP HOTELES S.A. requires the free, prior, express, unequivocal, and informed consent of the data subject, except in cases explicitly provided by law. Consent is not required for information obtained from publicly accessible sources, whether free or paid. Likewise, personal data from non-public sources may be used if such sources have obtained the User's consent.
In addition, for complaints and claims submitted through the Virtual Complaints Book, no consent is required, as the information is used strictly to manage and respond to such complaints in accordance with the law cited in section 3 of this policy.
Users agree to keep their personal data updated for proper service delivery. In some cases, providing personal data is mandatory. Refusal to do so may result in the impossibility of fulfilling the purposes described in this Policy.
Declaration: I acknowledge that the authorization granted will remain valid as per applicable legal deadlines and/or while my contractual, commercial, or any other relationship with LP HOTELES S.A. is in force, and for up to ten (10) years after it ends.
In such cases, my data will be stored in LP HOTELES S.A.'s Data Bank, registered in the National Registry for the Protection of Personal Data, as follows:
Data bank: “Guests”
Name code: RNPDP-PJP No. 28537
Data bank: “Reservation Clients”
Name code: RNPDP-PJP No. 28538
Data bank: “Event Clients”
Name code: RNPDP-PJP No. 28542
Data bankK “Potential Membership Clients”
Name code: RNPDP-PJP No. 28545
Data bank: “Membership Clients”
Name code: RNPDP-PJP No. 28546
Data bank: “Claims Management”
Name code RNPDP-PJP No. 28539
5. PURPOSE OF PERSONAL DATA PROCESSING
LP HOTELES S.A. will process the information provided by Users to:
• Execute any contractual, commercial, or other type of relationship.
• Collect personal data from guests via e-commerce, websites, and hotel reception.
• Provide accommodation, reservation, and customer communication services.
• Conduct loyalty, statistical, analytical, and behavioral studies.
• Evaluate service quality.
Data provided in the Virtual Complaints Book will be processed by LP HOTELES S.A., directly or through third parties, to manage and respond to complaints, in compliance with Supreme Decree 011-2011-PCM and its amendments.
To carry out the aforementioned purposes, data may be transferred to national providers (e.g., Los Portales S.A., under a management contract) and international providers (e.g., Microsoft Azure in the U.S., for cloud storage). All parties are subject to the same legal, technical, and security obligations as outlined in the law and regulations.
LP HOTELES S.A. provides digital and call center channels for inquiries. These channels collect necessary personal data to support and improve user service processes and respond to inquiries, in compliance with applicable regulations and regulatory authorities.
Data may also be transferred to authorities or third parties authorized by national or international law (including Law No. 29733, its regulation, and any amendments or replacements).
6. OPTIONAL PURPOSES (REQUIRING EXPRESS CONSENT)
With your express consent, LP HOTELES S.A. may also use your personal data for:
Consent for these purposes is optional and revocable at any time. Refusal to authorize these optional uses will not affect the ability to contract any product or service offered by LOS PORTALES.
7. EXERCISING YOUR RIGHTS: ACCESS, PORTABILITY, RECTIFICATION, CANCELLATION, AND OPPOSITION
Users may exercise their rights under Law No. 29733 by sending an email to:
datospersonales@losportales.com.pe
Subject: “Data Protection”
Attach the following:
• Completed and signed Rights Request Form (available for download)
• Readable copy of your National Identity Document (DNI)
• If acting through a representative, include a notarized power of attorney (no older than 30 days) and the representative's DNI
• Any additional documents you consider necessary to support your request
Response time:
• 8 business days for the right to information
• 20 business days for access and portability
• 10 business days for rectification, cancellation, or opposition
These deadlines may be extended (except for information requests), in which case you will be notified of the extension and its reasons, as per Article 57 of the Regulation of the Personal Data Protection Law.
8. VIDEO SURVEILLANCE
LP HOTELES S.A. operates a national video surveillance system to ensure facility security and document any improper actions.
The system complies with data protection regulations and this Policy. Data will not be shared with third parties, except under legal obligation.
Video data is retained for 30 days and managed in LP HOTELES S.A.’s database (RUC 20606790890), registered as:
“Video Surveillance” – RNPDP-PJP No. 28540
As the owner of your personal data, you have the right to:
• Access your data held by LP HOTELES S.A.
• Know how your data is processed
• Request its update, rectification, inclusion, portability, cancellation, or deletion
• Object to its processing when appropriate
To do so, you may send a request to datospersonales@losportales.com.pe, in accordance with section 7 of this Policy.
9. VALIDITY AND MODIFICATION OF THIS PRIVACY POLICY
The Web Privacy Policy of LP HOTELES S.A. was updated in June 2025. LP HOTELES S.A. reserves the right to modify this Policy due to changes in current legislation, legal doctrine, jurisprudence, or corporate policy. Any modifications will be published on this website. Users are encouraged to review the Policy periodically.
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